Regulation Department
Changes to the Complaints System
Most people are fully satisfied with the service they receive from their solicitor. Occasionally, there is a problem and a complaint is made. The system for making complaints against solicitors changed with the opening of the Scottish Legal Complaints Commission on 1 October 2008. From that date, all complaints must be sent to the Commission in the first instance. It decides if a complaint relates to a service provided or the conduct of a solicitor and whether the Commission or the Society or both should investigate the matter.
The Commission can be contacted on T: 0131 528 5111.
Time Limits
It is always best to investigate complaints as soon as possible after the event, when memories are fresh and paperwork is intact and available. The Society and the Commission investigate complaints made within a year of the business being completed or the matter coming to the complainer’s attention. The Society’s time limit is only relaxed in very exceptional circumstances.
Further Information
For further information regarding the complaints process within the Regulation Department, please see our leaflet.
