How the Law Society of Scotland can help you
Most people consulting a solicitor in Scotland will be fully satisfied with the service they receive. Occasionally, there is a problem and you may wish to register a complaint.
The Law Society of Scotland's Client Relations Office has a legal responsibility to handle complaints against Scottish solicitors. Our aim is to work with you to find the best solution to your complaint. We work to do that in a fair, thorough and impartial way.
If you would like to discuss your complaint or need more information, please contact the Client Relations Helpline on: 0845 113 0018 between 9am and 5pm Monday to Friday.
If you would like to make a complaint against a Scottish solicitor, please see the section entitled 'What to do if you have a complaint'. For further information on reform of the complaints handling process, click on this link.
Information on endowment complaints is available in the 'Special kinds of complaint' section.
