Complaints made before 1 October 2008
Service Complaints at the Society
For a transitional period until 2010, the Society will continue to deal with service complaints relating to business instructed before 1 October 2008. Service complaints must be made to the new Scottish Legal Complaints Commission in the first instance. Cases that relate to business instructed before 1 October will be referred back to the Society for investigation. The Commission can be contacted on 0131 528 5111.
Service issues include poor communication, avoidable delay, failing to follow instructions and failing to advise about rising fees/outlays. See the leaflet The Society's Conduct Complaints Against Solicitors (After 1 October 2008) for information about service complaints that relate to business instructed after 1 October.
Conduct Complaints at the Society
The Society handles all complaints about a Scottish solicitor's conduct, whether it relates to business instructed before or after 1 October 2008. Conduct complaints must be made in the first instance to the Commission, which will then refer them to the Society.
Conduct issues relate to a solicitor's behaviour and can include breaches of professional rules. See the leaflet The Society's Conduct Complaints Against Solicitors (After 1 October 2008) for information about conduct complaints that relate to events after 1 October.
